Refund and Return Policy

Refund and Return Policy for ComfyDomus

At ComfyDomus, we are committed to providing our customers with high-quality home furniture and décor. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund policy.

1. Eligibility for Returns

You may return most items within 30 days of receiving your order for a refund or exchange, provided that:

• The item is in its original condition, unused, and in the original packaging.
• The item is not a final sale, custom-made, or personalized product, which cannot be returned unless defective.
• You have proof of purchase, such as an order confirmation or receipt.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [Insert Contact Email] or call [Insert Phone Number] to notify us of your intention to return the product.
2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
3. Prepare the Item: Repack the item in its original packaging, ensuring it is securely packed to prevent damage during transit.

3. Return Shipping Costs

• Free Returns: If the item is defective, damaged, or not as described, ComfyDomus will cover the return shipping costs.
• Customer-Paid Returns: If the item is being returned for any reason other than a defect (e.g., change of mind), the customer is responsible for the return shipping fees.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. If approved, we will process your refund to the original payment method within 5-7 business days.

• Restocking Fees: In some cases, a restocking fee may be applied, especially for large or bulky items. This will be stated in the product description or communicated to you during the return process.
• Refund Amount: Refunds will cover the cost of the item, excluding any shipping or handling fees unless the item is defective or damaged.

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process and place a new order for the item you wish to receive in exchange. Exchanges are subject to product availability.

6. Non-returnable Items

Certain items are non-returnable due to health and safety reasons, including:

• Custom-made or personalized items.
• Clearance or sale items (unless defective).
• Gift cards.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. We will offer you a full refund or replacement at no additional cost to you. Please retain the original packaging and take photos of the damage for verification.

8. Cancellations

Orders can be canceled before they are processed or shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled, and you will need to follow the return process outlined above.

9. International Returns

If you are located outside of USA, please note that return shipping costs for international orders will be the responsibility of the customer. Customs duties and taxes are also non-refundable.